Job Title: Customer Service Representative (Voice Account)

Location: On-Site, Cubao, Quezon City

Work Setup: Full-Time, On-Site

Schedule: Shifting Schedule

Salary Package: PHP 18,000 - PHP 25,000 per month

Signing Bonus: PHP 30,000 (Terms & Conditions apply)

Start Date: ASAP!

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Position Overview

We are looking for dynamic and customer-focused individuals to join our growing team! If you are a great communicator, eager to start immediately, and meet our educational and experience criteria, we want to hear from you. This role offers a competitive salary, a generous signing bonus, and the opportunity to be part of a supportive and vibrant workplace.

Key Responsibilities

· Handle customer inquiries and resolve issues via phone in a professional and timely manner.

· Provide excellent service and support, ensuring customer satisfaction.

· Accurately document and process customer interactions and transactions.

· Adhere to company policies and performance metrics.

· Collaborate with team members and supervisors to achieve targets.

Candidate Requirements

You must meet ONE of the following criteria:

· Option 1: Completed at least 1 year in college AND has at least 2.5 years of BPO experience.

· Option 2: A college graduate AND has at least 6 months of BPO experience.

Additional Non-Negotiables:

· Willing to work ONSITE at our Cubao office.

· Willing to work on a shifting schedule (including nights, weekends, and holidays).

· Can start immediately.

What We Offer

· Competitive base salary within the stated range.

· PHP 30,000 Signing Bonus (subject to qualifying conditions).

· Comprehensive training program.

· Opportunities for career growth and development.

· Government-mandated benefits.

Recruitment Process: 1-Day Hiring!

To ensure a fast and efficient application, please follow these steps IN ORDER:

STEP 1: WORKDAY PROFILE COMPLETION (MANDATORY)

· You will receive a link via email to complete your WORKDAY profile after initial application screening or by visiting our recruitment hub.

· YOU MUST COMPLETE YOUR WORKDAY PROFILE BEFORE WALKING IN FOR CORRECT TAGGING AND PROCESSING.

STEP 2: WALK-IN APPLICATION

· Location: Recruitment Hub, 3rd Floor, Gateway Mall, Cubao, Quezon City

· Schedule: Monday to Friday, 9:00 AM to 3:00 PM only.

· What to Bring:

  · 1 Valid Government-Issued ID

  · Updated Curriculum Vitae (CV) / Resume

  · DECLARE GRATITUDE upon arrival at the registration desk to proceed with your application.

The walk-in process includes initial screening, assessments, and interviews—all designed to be completed within the same day!