Job title: BPO Collections Team Leader

Nature of Account: Travel Outbound Collections

Type of Support: Voice

Work set up: 100% onsite at 6th Floor, SM North Edsa Office Tower 1, EDSA, Quezon City, Philippines

Work shift: Shifting

Salary: Up to 40K package

Start date: August 1 or 22

Qualifications: 

• 2nd year completed/College Graduate

• Overall 2 years team lead experience, and 1 year collections supervisor background (financial banking/telco/healthcare, etc.) must be in the BPO industry/call center environment. 

• With experience as a team Lead in BPO, should be considered. Candidates with no BPO experience as a TL will be rejected.

• Preferably with knowledge in U.S. federal laws related to collections handling

• Strong experience BPO Collections Operations and Managing SLA, KPIs, and project deliverables

• Responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best in class customer experience

• Excellent verbal & written communication & presentation skills

• Should not be a current or former employee of Wipro

• Must be living within Metro Manila or in Quezon City

• Must not be a job hopper with less than 1 year of stay per company and will be rejected

• Should be amenable to attending an onsite Operations Interview in Quezon City.