Role Overview:

We are seeking a Collection Associate to manage assigned customer portfolios and drive timely collections while maintaining strong customer relationships. You will proactively follow up on overdue invoices, coordinate dispute resolution, perform reconciliation activities, and maintain accurate customer interaction history.


Key Responsibilities:


Manage assigned customer portfolios and aging buckets to achieve collection targets.


Conduct collections through calls and emails and follow up on payment commitments.


Investigate and resolve payment delays by coordinating with Billing, Sales, and Cash Application teams.


Maintain accurate collection notes, customer correspondence, and account status.


Support AP portal activities, invoice submissions, vendor setup requirements, and PO-related issues.


Escalate critical accounts and disputes as per defined governance processes.


Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.


Qualifications:


Bachelor's degree in Commerce, Finance, or Accounting – required.


2–5 years relevant experience in B2B Collections or Accounts Receivable – required.


Strong experience in B2B collections, account reconciliations, dispute handling, and customer communication.


Good understanding of AR aging, dunning processes, and promise-to-pay management.


Experience with ERP systems (NetSuite, SAP, Oracle, or similar) – preferred.


Exposure to AR tools is preferred.


Strong analytical skills, attention to detail, and proficiency in MS Office.


Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent).