Job Responsibilities:

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  Research and resolve customer problems while delivering accurate solutions.

  
  


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  Provide excellent customer experience in line with service standards.

  
  


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  Handle 60–70 emails daily, using both templates and long-form responses.

  
  


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  Consistently meet performance metrics and targets.

  
  


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  Escalate potential issues in a timely and professional manner.

  
  


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  Contribute to maintaining a positive and professional team environment.

  
  


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  Support special projects and initiatives as needed.

  
  


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  Qualifications:

  
  


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  Nationality: Filipino or Foreigner (must hold SRRV or Marriage Visa if foreigner)

  
  


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  Education: At least High School graduate

  
  


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  Language Skills:

  
  
  
  
  
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    Fluent in English (B2 level – read, write, speak)

    
    
  
  
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    Fluent in Japanese (read, write, speak)

    
    
  
  
  
  


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  Typing Requirement: Minimum 35 WPM with 90% accuracy

  
  


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  Assessments:

  
  
  
  
  
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    SVAR: 59 B2 (Listening & Speaking)

    
    
  
  
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    Write X: 65 B2 (Email Writing)

    
    
  
  
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