KEY RESPONSIBILITIES:

A. Training Delivery

 Conduct New Hire Training (NHT) sessions for USRN roles across various clinical programs (e.g., Utilization Management, Case Management, Clinical Appeals, Triage, Claims Review).

 Facilitate instructor-led, virtual, and hybrid training sessions using structured methodologies and adult learning principles.

 Ensure that all trainees meet clinical competency, documentation quality, and compliance standards prior to deployment to operations.

B. Curriculum and Content Development

 Develop, review, and update training modules, assessments, return demonstrations, case simulations, and reference materials.

 Ensure training content reflects current client guidelines, internal policies, U.S. healthcare protocols, and applicable regulatory standards (e.g., HIPAA).

 Collaborate with Operations, Quality, and Client Teams to ensure accuracy and alignment of clinical training programs.

C. Trainee Evaluation and Coaching

 Conduct knowledge assessments, practical evaluations, and certification activities for trainees.

 Document trainee performance and provide formal coaching, feedback, and developmental support.

 Participate in transition-to-production support (e.g., nesting, shadowing, side-by-sides) to ensure successful deployment.

Non-Negotiable Requirements

 Active and unrestricted U.S. Registered Nurse (USRN) license.

 Minimum of 2–3 years clinical bedside experience (e.g., ER, ICU, Med-Surg, Telemetry).
 Minimum of 1 year experience as a USRN Trainer in a BPO or U.S. Healthcare account (e.g., UM, CM, Triage)