Role: Channel Support Specialist 

Account: Mandarin (Open to native and non-native)

Salary: 120k

Set up: Onsite

Location: Sutherland BGC Taguig

Job Description:

•    Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.

•    Conduct regular audits to identify competency gaps and propose improvements.

•    Monitor channel partner performance and provide feedback to drive continuous improvement.

•    Collaborate with internal teams to ensure partners have the resources they need.

•    Collaborate with internal teams to identify training programs to enhance partner capabilities.

•    Support the execution of channel marketing activities, including trade shows, online campaigns, and events.

•    Maintain detailed records of partner interactions and support activities.

•    Assist in the creation and maintenance of partner enablement materials.

Qualification/Skills:

•    2 to 3 years' experience in a support role in a B2B environment.

•    At least 1 year experience in Account Management

•    Strong communication and interpersonal skills.

•    Proficiency in CRM software and Microsoft Office Suite.

•    Excellent problem-solving skills and attention to detail.

•    Knowledge of industry trends in cybersecurity

•    Excellent verbal and written communication skills in Mandarin

Good to have:

•    Experience in partner enablement or channel support.

•    Project management skills