**Job Title: CBPS Customer Solutions Officer**

**Location:** City of Taguig, Philippines  

**Job Type:** On-Site/Resident  

**Job Category:** Operations - Services  

**Salary:** ₱25,000 - ₱30,000  

**Experience:** 1 - 2 Year(s)  

**Key Skills:** BPO Voice Process, Customer Service, International Account, Financial Account  

**Job Description:**

Join our team as a CBPS Customer Solutions Officer and become a pivotal part of our commitment to delivering world-class service excellence to Citi global clients. In this role, you'll be responsible for providing exceptional phone and digital banking experiences, handling various customer service-related concerns, and ensuring compliance with departmental standards.

**Responsibilities:**

- Assist with the administration of compliance procedures and control systems, including monitoring, researching, and responding to compliance-related inquiries.

- Ensure accuracy in research and compliance advice provided to the sales force team.

- Develop information regarding required changes in reports and procedures.

- Prepare written and verbal reports for senior management on compliance program status, issues, trends, and concerns.

- Implement recommendations concerning changes, improvements, and enhancements to support the sales force and management.

- Apply knowledge of how the team interacts with others to accomplish customer service goals.

- Fulfill clients' necessities while providing exceptional client experiences, measured by specific metrics.

- Assess risk appropriately when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

**Qualifications:**

- Previous relevant experience preferred.

- Series 6 and 26 License.

- Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products, and culture.

- Proven knowledge of securities, insurance, and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force.

- Effective verbal and written communication skills.

- Influencing and relationship management skills.

- Proven ability to creatively solve problems.

**Education:**

- Bachelor’s/University degree or equivalent experience.

This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.

If you are passionate about delivering exceptional service and meeting client needs, apply now to become part of our dynamic team!