Job Overview

We are looking for a Collection Associate to manage assigned B2B customer portfolios and drive timely collections while maintaining strong customer relationships and supporting healthy cash flow.

The role involves proactive follow-up on overdue invoices, payment commitment tracking, dispute coordination, account reconciliation, and maintaining accurate customer interaction records. The successful candidate should have strong US B2B collections experience and be comfortable supporting a global customer portfolio during night shifts.

Key Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection and cash flow targets.

• Conduct B2B collections through calls and emails and follow up on outstanding invoices and payment commitments.

• Maintain effective communication with customers regarding overdue balances, payment status, and commitments.

• Investigate and resolve payment delays by coordinating with Billing, Sales, Cash Application, and other internal teams.

• Perform account reconciliations and investigate discrepancies affecting customer payments.

• Maintain accurate collection notes, customer correspondence, account status, and follow-up history.

• Support AP portal activities, invoice submissions, vendor setup requirements, and purchase-order-related issues.

• Coordinate and resolve customer disputes within defined processes and timelines.

• Escalate critical accounts, aged receivables, and unresolved disputes according to governance procedures.

• Monitor aging reports, collection performance, and promise-to-pay commitments.

• Meet defined productivity, quality, collection, and SLA requirements while maintaining a positive customer experience.

• Support a global B2B customer portfolio and work effectively with US-based stakeholders.

Required Experience

• 2–5 years of relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes.

• Strong hands-on experience in US B2B Collections is required.

• Experience in account reconciliation, dispute handling, payment follow-up, and customer communication.

• Experience working in a shared services, BPO, or global business services environment is preferred.

• Good understanding of AR aging, dunning processes, and promise-to-pay management.

Technical Skills

• Accounts Receivable and B2B Collections

• US B2B Collections

• AR Aging and Dunning

• Promise-to-Pay Management

• Account Reconciliation

• Dispute Management

• Customer Account Management

• Invoice and Payment Follow-up

• AP Portal Activities

• Purchase Order and Vendor Setup Support

• ERP systems such as NetSuite, SAP, Oracle, or similar platforms

• MS Office / Microsoft Excel

Communication & Soft Skills

• Excellent verbal and written English communication skills with CEFR C1 proficiency or equivalent.

• Strong negotiation and stakeholder-management skills.

• Strong analytical and problem-solving abilities.

• High attention to detail and accuracy.

• Ability to handle difficult customer conversations professionally.

• Strong follow-up and time-management skills.

• Ability to work independently and collaboratively in a fast-paced environment.

Education

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.

Work Requirements

• Work setup: Fully onsite.

• Location: Aura, Taguig, Philippines.

• Shift: Night Shift / US Shift.

• Must be willing to work onsite and support a global portfolio.

• Immediate availability or ability to start within the required timeline is preferred.

• Former employees of TP will not be considered for rehire, whether directly or through a third party.