Description / Requirements

Job title: Trainer/Senior Trainer – Credit Card Operations

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 33,000 - 38,000 basic / 2,000 allowance

Target start date: Immediately/Asap

Job Summary:

The Trainer / Senior Trainer – Credit Card Operations is responsible for designing,

delivering, and evaluating high-impact training programs across Customer Service,

Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback

Management.

REQUIREMENTS:

● Bachelor’s degree or equivalent experience is required (Undergraduates are welcome to apply)

● At least 2 years of relevant experience as a Trainer in a BPO setting

● 3–5 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledge.

● Bachelor’s degree or equivalent experience is required

● Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules

● Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI-DSS.

● Strong analytical judgment in fraud/dispute/collections scenarios

● High accuracy and attention to detail

● Exceptional communication and facilitation skills

● Ability to manage diverse and complex training requirements

● Ethical judgment and regulatory discipline

● Adaptability in a fast-paced credit operations environment

● Willing to work on-site and shift schedule in Taguig