Job title: Assistant Manager-Operations (Spanish Bilingual) Campaign: Banking & Financial Services Headcount: 1 Location: Bridgetowne, Quezon City Salary: 60,000.00 Shift: Nigh Shift Target Start Date: ASAP

Qualifications: • 3 years exp as a Spanish Bilingual Supervisor in the BPO with 3 years of CS background  Financial /Mortgage experience is a plus. • Excellent Communication Skills.  • Should be fluent in Spanish and must have Spanish certification for at least an intermediate level. • Great People Management skills with proven record in critical and analytical thinking. • Experience in client engagement.                                        • Amenable to US shift timings.  • Amenable to work onsite in Quezon City.

Other Details: Lead a team of bilingual (English and Spanish) associates. Promoting mortgage products, continually engaging with a pipeline of customers and help them retain their home via servicing and collection efforts, while maintaining compliance with current client, federal and investor guidelines

reject if CV doesn't indicate 3 years experience as a Spanish Bilingual Supervisor in the BPO industry reject if no BPO experience reject if candidate is a former or current WNS employee must have Spanish certification for at least an intermediate level

2 Levels of interview - with Spanish Language proficiency assessment

Please always include screening notes: -current salary -expected salary -location -good with offer ( salary, sched, onsite in QC )

• can start ASAP


•