Key Responsibilities:

• Manage and lead a team handling financial/banking accounts

• Monitor KPIs, productivity, and quality metrics

• Analyze collections data and reports to drive performance

• Ensure compliance with banking laws, guidelines, and internal processes

• Handle escalations and maintain high customer service standards

• Coach and mentor team members to achieve targets

Qualifications:

• Bachelor's Degree

• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment

• Sound knowledge on the banking domain and understanding of processes and bucket flows

• Good to have: Exposure to US or UK banking industry

• Not a job hopper

Pre-screening Notes:

• How many years of relevant experience you have with US/UK banking operations and training in a call center or shared services environment?

• Do you have knowledge on the banking domain and understanding of processes and bucket flows?

• Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.

• Do you have exposure to US or UK banking Industry?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a Shifting schedules?

• When are you available to start once hired?