AML Regulatory Compliance Associate Manager

Work Location: Taguig or Cubao, Quezon City, Philippines
Work Setup: Onsite / Hybrid
Work Schedule: Shifting Schedule
Salary Budget: Confidential (To be discussed during the job offer)
Headcount: 2 positions
Experience Required: 5–8 years of relevant KYC/AML experience, with at least 5 years in supervisory or people management

Job Summary

We are seeking an experienced AML Regulatory Compliance Associate Manager to lead a team of KYC analysts and oversee day-to-day operations related to Know Your Customer (KYC), Anti-Money Laundering (AML), and financial crime compliance.

The successful candidate will be responsible for team performance, case review and approval, regulatory compliance, operational risk management, quality assurance, and service-level delivery. This role requires strong leadership, stakeholder management, and in-depth knowledge of KYC and AML processes.

Key Responsibilities

• Lead and manage a team of KYC analysts, ensuring achievement of service-level agreements (SLAs), quality, productivity, and attendance targets.

• Allocate workloads, manage case queues, and optimize team capacity to meet daily and weekly operational commitments.

• Conduct first-line reviews and approve complex or high-risk cases requiring team leader sign-off.

• Monitor team performance through scorecards, quality control feedback, and operational KPIs.

• Conduct daily team huddles and weekly one-on-one coaching sessions to improve analyst performance.

• Manage analyst onboarding, ramp-up, and performance development in coordination with Training.

• Partner with Quality Control (QC) teams to address recurring defects through coaching, retraining, and escalation to SOP owners.

• Monitor attendance, shrinkage, schedule adherence, and staffing capacity while maintaining accurate operational documentation.

• Identify attrition risks and implement engagement, recognition, and retention initiatives.

• Escalate operational risks, including volume spikes, system outages, unclear procedures, and capacity constraints, with supporting data and recommended solutions.

• Support Weekly Business Reviews (WBRs) by preparing accurate performance reports, root-cause analyses, and operational commentary.

• Ensure adherence to internal policies, regulatory requirements, and established KYC/AML procedures.

• Promote continuous improvement in operational efficiency, case quality, risk management, and compliance standards.

Required Skills and Qualifications

• 5–8 years of relevant experience in KYC, AML, or financial crime compliance.

• Minimum of 5 years of supervisory or people management experience.

• Strong knowledge of:

  • Know Your Customer (KYC)

  • Anti-Money Laundering (AML)

  • Customer Due Diligence (CDD)

  • Enhanced Due Diligence (EDD)

  • Sanctions Screening

  • Financial Crime Compliance

• Proven experience leading teams and managing operational KPIs, SLAs, quality, and productivity.

• Experience handling complex or high-risk KYC cases and performing first-line reviews.

• Strong analytical, problem-solving, and risk assessment skills.

• Excellent leadership, communication, coaching, and stakeholder management abilities.

• Experience with operational reporting, root-cause analysis, and performance improvement initiatives.

• Ability to work in a fast-paced, regulated environment and manage competing priorities.

Work Eligibility Requirements

• Applicants must currently be located in the Philippines.

• Applicants must already have the legal right to live and work in the Philippines.

• Candidates must be amenable to the required onsite or hybrid work arrangement and shifting schedule.

Recruitment and Screening Process

1. Initial CV screening by the CV Reviewer.

2. Endorsement for validation and further CV screening through Workday.

3. Review of the HRI toolkit, FCV, CV, and supporting screening notes.

4. Final review and endorsement to the client.

Pre-Screening Questions

1. How many years of experience do you have in KYC/AML?

2. How many years of supervisory or people management experience do you have?

3. On a scale of 1–10, how would you rate your knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance, with 10 being the highest?

4. What is your current or last-drawn salary?

5. What is your expected salary?

6. Are you amenable to working onsite in Taguig or Cubao, Quezon City, on a shifting schedule, including night shifts if required?

7. When would you be available to start if selected?

Candidate Submission Guidelines

• Submit the candidate’s latest CV in PDF format.

• Include screening notes aligned with the job requirements.

• Ensure all required validation documents and screening materials are complete.

• Do not disclose the client’s name in job postings or candidate-facing communications.

Note: The salary budget is confidential and will be discussed during the job offer.