Information Technology Risk Officer

Job Summary

We are looking for an experienced Information Technology Risk Officer to oversee risk management, operational controls, regulatory compliance, and information security across business operations. The ideal candidate will have strong experience in risk management within the BPO or Shared Services industry, with knowledge of data privacy, security standards, and operational risk controls.

Key Responsibilities

• Establish, assess, monitor, and report operational and systemic risks, ensuring timely implementation of corrective and remedial action plans.

• Oversee the consistent implementation of risk controls across multiple lines of business.

• Monitor compliance with contractual risk requirements and maintain operational effectiveness.

• Investigate security incidents and support Ombuds-related investigations when required.

• Build and maintain strong relationships with client organizations and key risk management stakeholders.

• Act as a key resource for the organization's risk management framework and business risk profile.

• Implement and enforce policies aligned with ISO 27001 and other applicable information security standards.

• Maintain knowledge of data privacy regulations and security controls, including PCI-DSS, SSAE, and HIPAA.

• Participate in crisis management forums, communicate emerging risks, and support business continuity initiatives.

• Collaborate with practice and delivery leaders to implement strategic risk management and operational efficiency priorities.

• Support continuous improvement in risk management, compliance, quality, and operational processes.

Qualifications and Skills

• College graduate in any discipline.

• 5–6 years of relevant experience as a Risk Officer within the BPO or Shared Services industry.

• Strong understanding of risk management frameworks, internal controls, and operational risk.

• Excellent influencing, interpersonal, and stakeholder management skills.

• Proficiency in Microsoft Excel and PowerPoint.

• Strong analytical thinking, problem-solving, and decision-making abilities.

• Good understanding of operations and quality management processes.

• Cross-cultural awareness and sensitivity.

• Experience in compliance and information security activities is preferred.

• Exposure to Voice or Collections lines of business is an advantage.

Benefits

• Competitive salary package.

• Quarterly performance bonus.

• HMO coverage from Day 1, with free dependents.

Recruitment Process

1. Initial Interview

2. SVAR Assessment

3. L2 Interview – Microsoft Teams

4. L3 Interview – Microsoft Teams

Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of experience do you have as a Risk Officer within the BPO or Shared Services industry?

3. What was your last drawn salary?

4. What is your expected salary?

5. Are you willing to work 100% onsite in Eton Centris, Quezon City, on a shifting schedule?

6. Are you available to start immediately?