Job Description: Accounts Receivable Specialist – Voice

Job Title: Accounts Receivable Specialist – Voice
Industry: Logistics / Supply Chain
Account: Australian Account
Location: IT Park, Cebu City, Philippines
Work Setup: 100% Onsite
Work Shift: Australian Time Zone (5:00 AM or 6:00 AM start)
Salary Package: PHP 20,610 per month (negotiable based on relevant experience and qualifications)
Experience: 1–2 years of relevant experience
Employment Type: Full-Time
Start Date: November 6, 2026
Open Positions: 4

Job Summary

We are looking for detail-oriented and customer-focused Accounts Receivable Specialists to join our Logistics team supporting an Australian account. The successful candidates will handle customer inquiries, order tracking, query resolution, and shop order monitoring while supporting daily accounts receivable and customer service operations.

The ideal candidates should have excellent verbal communication skills, hands-on experience with ERP or SAP applications, and proficiency in Microsoft Excel. Candidates with experience in accounts receivable, procurement, logistics, or freight forwarding are highly preferred.

Key Responsibilities

• Handle customer inquiries and provide timely, professional responses through voice support.

• Assist with accounts receivable-related queries, customer account concerns, and payment-related inquiries as required.

• Track customer orders and provide accurate updates on order status.

• Monitor shop orders and coordinate with relevant teams to ensure timely processing.

• Investigate and resolve customer queries while maintaining a high level of customer satisfaction.

• Use ERP or SAP applications to access, update, and manage relevant customer and order information.

• Utilize Microsoft Excel to maintain records, organize data, and support daily operational reporting.

• Coordinate with internal teams to resolve order discrepancies and outstanding customer concerns.

• Maintain accurate documentation of customer interactions and follow established procedures.

• Meet performance targets related to quality, productivity, attendance, and customer satisfaction.

• Ensure compliance with company policies and account-specific processes.

Qualifications and Requirements

• College graduate of any course; Accounting, Finance, Business Management, or related courses are preferred.

• At least 1–2 years of relevant experience in accounts receivable, procurement, logistics, customer service, or a similar field.

• Candidates with BPO experience must have experience in a voice account.

• Candidates from non-BPO industries may have either voice or non-voice experience.

• Hands-on experience using ERP or SAP applications is required.

• Proficiency in Microsoft Excel is essential.

• Excellent verbal communication skills, with spoken English proficiency close to Standard American English.

• Strong customer service, problem-solving, and query-resolution skills.

• Good attention to detail and the ability to manage multiple tasks.

• Experience in a logistics, freight forwarding, or supply chain company is an advantage.

• Ability to work 100% onsite in IT Park, Cebu City.

• Willingness to work an Australian-aligned schedule with a 5:00 AM or 6:00 AM start.

• Must be available to start on or before November 6, 2026.

Preferred Skills

• Accounts Receivable Operations

• Customer Service and Voice Support

• Logistics and Supply Chain Operations

• Procurement Support

• ERP / SAP Applications

• Microsoft Excel

• Order Tracking and Monitoring

• Customer Query Resolution

• Verbal Communication

• Data Entry and Documentation

Recruitment Process

1. Initial Interview

2. SVAR Assessment

3. Level 2 Interview – Microsoft Teams

4. Level 3 Interview – Microsoft Teams

Pre-Screening Questions

Recruiters should confirm the following details during the initial screening:

1. What is your highest educational attainment?

2. How many years of experience do you have in accounts receivable, procurement