• Bachelor’s degree or Diploma in any discipline


• Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)


• 1+ years’ sales experience with a proven record of fact-finding to uncover customer needs


• Must be tech-savvy and interested in the customer’s products and platform features


• Ability to meet sales targets while providing a stellar customer experience


• Strong capability of transitioning support calls to solutioning sales opportunities


• Proven ability to promote and build extraordinary customer rapport


• Multitasking and computer navigation abilities


• Ability to take complete ownership of customer issues and provide top-tier service while resolving the issue before ending the call


• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results


• Self-driven to achieve targets and deliver superior service

Responsibilities:

1. Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.


2. Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.


3. Offer resolution within our scope of support (SOS), providing direction for third-party resolution or consultation regarding a paid solution, as appropriate.


4. Troubleshoot client products as needed to resolve each call the first time.


5. Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.


6. Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.