Job Title: Customer Service Advisor (Cantonese-Proficient)

Location: George Town, Penang

Salary Range: MYR 2800 to MYR 3300

Job Type: Full-time, Rotational Shift

We are dedicated to delivering exceptional customer service, and we are currently seeking a skilled and Cantonese-proficient individual to join our dynamic Customer Service team.

Responsibilities:

• Provide outstanding customer service and support via various communication channels, with a focus on Cantonese-speaking customers.


• Address customer inquiries, resolve issues, and ensure a positive customer experience.


• Effectively communicate product information, policies, and procedures to customers.


• Collaborate with cross-functional teams to escalate and resolve complex issues.


• Maintain accurate and detailed records of customer interactions.

Qualifications:

• Proficiency in reading and writing Cantonese is mandatory.


• Strong communication skills in English, both written and verbal.


• Previous experience in customer service or a related field is advantageous.


• Ability to work effectively in a rotational shift environment.


• Excellent problem-solving skills and a customer-centric mindset.


• Familiarity with CRM software and customer service tools is a plus.

Benefits:

• Competitive salary ranging from MYR 2800 to MYR 3300.


• Opportunities for professional development and career advancement.


• Comprehensive training programs and ongoing support.


• Inclusive and collaborative work environment.