*CNX MY - CS Airlines -Native Korean* 

*Position Summary:*

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat. 

*Primary Job Functions:* 

1. Answer incoming calls including email and chat in a timely manner

2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

3. Build sustainable relationships and engage customers by taking the extra mile

4. Keep the customer’s privacy and protect customer information

5. Meet personal/team qualitative and quantitative targets

6. Handle simple to difficult inquiries in a given span of time 

DOJ: 1st March (Headcount 4)

Salary: RM 10,000 (Negotiable) + KPI – Up to RM 300 

Education – Bachelor or Diploma (Diploma must have at least 3 years work experience)

Requirement – Must have CS background experience (Airline experience is a added benefit)

*Working Hour: Dayshifts between 8 am - 8 pm , Mon – Sun (5 days)*