Project: Healthcare Interpretation Support

Role Type: Live Over-the-Phone Interpretation

Work Mode: Work From Home

Contract Duration: 6 months + 12 months renewable contract

About the Role

Multinational company is hiring Interpretation Support Associates fluent in Mandarin/Cantonese and English for a healthcare-based interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between doctors and patients based in the US.

The interpreter will support live calls and ensure smooth communication between English-speaking healthcare professionals and Mandarin/Cantonese-speaking patients. This is a professional interpretation role that requires strong language fluency, active listening, neutrality, confidentiality, and the ability to handle sensitive or urgent healthcare conversations with composure.

Position Details

Designation: Associate – Interpretation Support

Language Requirement: Mandarin/Cantonese and English

Experience Required: 0 to 5 years

Industry/Process: Healthcare / Interpretation / BPO / Customer Support

Work Location: Work From Home

Working Days: 5 days per week, Monday to Friday

Weekly Off: Saturday and Sunday

Shift: Permanent Night Shift

Shift Timings: 9:00 PM to 6:00 AM / 10:00 PM to 7:00 AM

Shift Allowance: RM 25 per night

Contract: 6 months + 12 months renewable

Key Responsibilities

The selected candidate will be responsible for providing accurate and professional interpretation support during live calls. Key responsibilities include:

Interpret conversations primarily in the healthcare domain, including communication between doctors, medical staff, and patients.

Ensure accurate interpretation without adding, omitting, summarizing, or changing the meaning of the speaker’s message.

Maintain a first-person interpretation style to ensure clear and natural communication between both parties.

Handle calls related to medical discussions, patient concerns, insurance, emergency situations, finance, and other support scenarios as required.

Follow all interpreter protocols, company policies, confidentiality guidelines, and industry ethics.

Remain neutral during all calls and avoid giving personal opinions, suggestions, or advice.

Manage urgent, stressful, emotionally sensitive, or emergency healthcare calls calmly and professionally.

Build and maintain strong terminology knowledge related to healthcare, medical services, insurance, and other OPI use cases.

Attend mandatory training, quality reviews, coaching sessions, and feedback discussions.

Improve performance based on QA evaluations, supervisor feedback, and coaching inputs.

Ensure strict compliance with privacy, confidentiality, and data protection requirements.

Required Skills and Competencies

The ideal candidate should have strong bilingual communication skills and the ability to interpret live conversations accurately.

Language Skills

Strong fluency in Mandarin or Cantonese

Advanced English fluency, preferably B2+/C1 level

Strong speaking, reading, listening, and comprehension skills

Ability to understand cultural nuances and linguistic differences

Excellent listening and memory retention skills

Ability to interpret accurately and completely

Strong attention to detail

Ability to maintain meaning-for-meaning interpretation

Ability to handle different accents, tones, and speaking speeds

Ability to adapt quickly to different call types and scenarios

Professional Skills

Ability to remain neutral and unbiased

Good decision-making ability within defined protocols

Ability to handle sensitive medical or emergency conversations

Eligibility Criteria

Candidates must meet the following requirements:

High School Graduate, SPM, Diploma, or Bachelor’s Degree

Freshers and experienced candidates can apply

Candidates with professional experience in interpretation, translation, healthcare, customer service, contact center, BPO, media, or journalism will be preferred

Comparable professional experience may also be considered

Must be fluent in Mandarin/Cantonese and English

Must be comfortable working in permanent night shift

Must be able to work from home with a stable internet connection

Preferred Candidate Profile

This role is suitable for candidates who have experience or interest in:

Mandarin/Cantonese interpretation

English-to-Mandarin or English-to-Cantonese translation

Healthcare support

Medical interpretation

BPO or contact center operations

Customer service

Live call handling

International voice support

Remote work roles

Freshers with excellent language skills and the right attitude can also be considered.

 Candidates have to complete the relevant assessment link and let us know which one have theg done. Only after this shall we proceed with the interviews. Please send this in one of the questions 

Assessment Link : 

Mandarin : https://forms.office.com/r/hWgafiDJhy

Cantonese: https://forms.office.com/r/20puNhje4k