Delivery Manager – UK Payroll

Location: Chennai
Experience: 12–15 Years
Shift: 12:30 PM IST to 11:30 PM IST
Work Schedule: Candidates should be comfortable with night and rotational shifts as required.

Job Summary

We are seeking an experienced Delivery Manager – UK Payroll to lead large-scale payroll operations and ensure accurate, compliant, and timely payroll delivery. The role requires strong expertise in end-to-end UK Payroll, statutory compliance, client management, vendor management, and people leadership. The candidate will manage multi-country payroll operations, senior client stakeholders, payroll vendors, audits, transitions, and continuous process improvements.

Key Responsibilities

• Manage end-to-end UK Payroll, covering Source to Gross, Gross to Net, Net to Disbursement, and GL processes.

• Ensure compliance with UK payroll regulations and statutory requirements, including HMRC requirements.

• Manage multi-country payroll operations in a vendor/partner-based environment, with UK Payroll experience mandatory.

• Manage payroll vendors and ensure accurate and timely payroll processing.

• Coordinate with internal teams including Help Desk, R2R, Application Maintenance, Technology, and Finance.

• Manage and resolve payroll-related queries raised by clients, employees, vendors, and internal stakeholders.

• Lead high-performing HR and Payroll teams of 50+ members across multiple locations and countries.

• Manage transitions and onboarding of new countries into the existing payroll scope.

• Drive process improvements and ensure successful implementation of improvement initiatives.

• Manage senior client stakeholders and maintain strong client relationships.

• Conduct regular weekly, monthly, and quarterly governance and review meetings with clients and partners.

• Support internal and external audits by providing required documentation, artifacts, and evidence.

• Ensure adherence to payroll controls, governance, compliance, and service-level requirements.

• Collaborate with clients, vendors, and technology teams to identify and resolve operational issues.

• Monitor payroll performance, quality, accuracy, and compliance.

• Perform other duties and responsibilities as assigned.

Must-Have Skills

• End-to-End UK Payroll

• UK Payroll Statutory Compliance

• Client Management

• Vendor Management

• Team Management

• Internal & External Governance

• Multi-Country Payroll

• Payroll Operations

• Payroll Taxes & Compliance

• Stakeholder Management

• Audit & Compliance

• Process Improvement

Good-to-Have Skills

• Multi-country payroll experience

• Experience with payroll transitions

• Experience managing payroll vendors

• Knowledge of HR-to-Payroll-to-Finance system interfaces

• Query Management

• Payroll Technology / HRIS exposure

Required Qualifications & Experience

• 12–15 years of relevant experience in payroll operations and management.

• Proven experience as a Payroll Manager, Delivery Manager, or similar leadership role.

• Mandatory UK Payroll experience with strong statutory compliance knowledge.

• Strong understanding of multi-location payroll, taxation, payroll controls, and balancing.

• Experience managing teams of 50+ employees.

• Experience managing teams across multiple locations, including international teams.

• Strong experience managing senior client stakeholders and payroll partners/vendors.

• Excellent organizational, analytical, and problem-solving skills.

• Strong leadership, supervisory, communication, and stakeholder-management skills.

• Proficiency in Microsoft Office Suite or related software.

Key Competencies

• UK Payroll Management

• Delivery Management

• Client Management

• Vendor Management

• People Management

• Payroll Governance

• Statutory Compliance

• Audit Management

• Process Excellence

• Stakeholder Management

• Leadership & Team Development

Eligibility

• Candidates must have strong UK Payroll and statutory compliance experience.

• Candidates should be comfortable working night and rotational shifts when required.

• PAN and DOB are required for profile creation.

• Ex-TCS employees are not eligible to apply.