About the Role​​

We are looking for skilled and motivated (Urgent) Customer Service Executives - International to join our team across multiple leading multinational organizations (including Concentrix, Teleperformance, Tech Mahindra, Foundever, JP Morgan, Accenture, and Firstsource). The ideal candidates will help deliver high-quality customer solutions while working closely with cross-functional stakeholders in international voice, customer support, technical support, and banking operations processes. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems in a fast-paced environment.

Responsibilities

* Handle inbound and/or outbound customer calls, chats, or service requests for international customers.
* Resolve customer queries, complaints, and service requests professionally, ensuring adherence to quality guidelines and compliance requirements.
* Maintain excellent customer service and communication standards to achieve productivity, customer satisfaction, and performance targets.
* Troubleshoot issues, optimize performance, and improve overall service quality across various customer support, technical support, or banking-related processes.
* Track progress, communicate updates clearly, and contribute to continuous process improvement.
* Collaborate with product, support, and business teams to understand requirements and deliver consistent outcomes.

Qualifications

* **Educational & Experience Requirement:** Graduate or HSC with at least 6 months of relevant professional experience in International Voice. *(Freshers or candidates without International Voice experience are not eligible and will be auto-rejected).*
* Strong problem-solving skills and the ability to work independently as well as within a collaborative team.
* Good written and verbal communication skills, including strong spoken English, listening, comprehension, and customer-handling capabilities.

 Skills

* Strong foundation in role-relevant customer service tools, platforms, and industry best practices.
* Ability to plan, execute, measure, and improve work with strict attention to detail.
* Good communication, ownership, collaboration, and time-management skills.
* Comfort with rotational shifts, including night shifts and rotational weekly offs (5 days working with 2 rotational offs).
* Office readiness: Ability to commute and work from the office (located across Mumbai, Navi Mumbai, and Thane depending on the employer).

Preferred Skills

* Experience with modern workflows, reporting tools, and production-grade delivery.
* Familiarity with agile practices, documentation, and cross-functional team collaboration.
* Ability to mentor teammates and contribute to operational process improvements.

Benefits

* Competitive compensation, performance-based incentives, and career growth opportunities.
* Collaborative work culture with learning and development support.
* Opportunity to work on meaningful products, processes, and business problems with top multinational brands.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Important Application Instructions for AI Screening & Interviews

Target Employer Selection: Please specify which BPO(s) listed above you are most interested in applying to.
Interview Process & Rounds: Shortlisted candidates will go through the following evaluation rounds:
1. Chat Assessment Test
2. Typing Test / Video Call
3. Operations (Ops) Round

Equal Opportunity: We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.