Role: Trainer

Location: Indore/Chennai

Grade: BPO 3

Salary Range: up to 9 LPA

Mandatory: Relevant Google Product Experience

Contractual Services: Trainer Services

Google Product Certification: Google Cloud Associate Cloud Engineer

Responsibilities:

Training Session & Onboarding Coordination:

- Plan and schedule training sessions focused on technical incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.

- Coordinate all logistical arrangements for technical training delivery, ensuring necessary resources and tools are available.

- Manage the distribution of technical training materials and access credentials to participants.

- Manage logistical aspects of technical onboarding, including system access and introductions to relevant teams.

Program Administration & Reporting:

- Create and manage user account access on learning platforms relevant to technical training programs. Troubleshoot user access issues.

- Track participant attendance and progress in technical training and onboarding programs.

- Gather and analyze training data related to technical programs (participation, feedback, assessment scores).

- Generate reports on the effectiveness of technical training and its impact on key metrics (e.g., time to proficiency in incident resolution).

Continuous Improvement (Learning Programs):

- Analyze feedback and performance data to identify specific training gaps related to technical incident management and develop targeted interventions.

- Evaluate the effectiveness of technical training programs and identify areas for continuous improvement and optimization of content and delivery.

- Contribute to the development and refinement of internal knowledge bases and training resources based on program feedback and evolving needs.

Skills & Competencies:

•    Proven ability to plan, organize, and execute learning and development programs effectively.

•    Ability to gather, track, and analyze training-related data to identify trends and insights.

•    Experience in using and navigating learning platforms for user management, content administration, and reporting.

•    Meticulous in managing program details, schedules, and resources to ensure smooth execution.

•    Identifying and resolving logistical or administrative challenges that may arise during program delivery.

•    Commitment to providing a positive and effective learning experience for participants.

•    Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.

**Graduation is Compulsory**

**PAN and DOB is required for Employee Profile creation**