Skill: Service Desk

Relevant Experience: 5+ years

Location: Chennai/Bangalore

Grade: BPO 2/3

Salary Package: 6-9 LPA

Must Have

•    Willingness to work in 24x7 rotational shifts 

•    Excellent written and oral communication skills for clear stakeholder interaction.

•    Hands-on experience with ticketing tools such as ServiceNow and JIRA.

•    Ability to manage stakeholder communication across technology and business teams.

•    Basic troubleshooting skills for hardware, software, and network issues.

Good to Have

•    Familiarity with ITIL processes and incident management best practices.

•    Exposure to global support environments and cross-cultural communication.

•    Knowledge of SLA compliance and escalation procedures.

•    Experience in creating knowledge base articles and documentation.

•    Customer-centric mindset with strong problem-solving abilities.

**Graduation is compulsory**

**PAN and DOB is required for Employee Profile creation**