Job Description for Team Leader

Job Title: Mortgage Team Leader

Required: 2

Band: BPO3/4

Salary: 9 - 11 LPA

Shift: US shift time

Reporting To: Operations Manager – Mortgage Operations

Qualifications Minimum Bachelor’s degree (preferably in a Business/Finance/Accounting related field)

Job Description:

To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.

Typical Job Duties:

•    Authorizing High value & sensitive customer payments

•    Work Allocation & Tracking of completion

•    SLA Tracking & Cut-off Tracking

•    Periodic Volume Inflow Tracking

•    Quality monitoring

•    Monitoring of Daily checklist & Preparation of EOD report

•    Be able to analyze and take appropriate decisions

•    Be familiar with the required process documentation

•    Be able to lead a team of 18 to 20 members

•    Be willing to shoulder additional responsibilities on their own

•    Have good working knowledge on Microsoft tools (Excel, Access)

•    Coordinate with business and other internal units for any one-time tasks or projects

•    Be well versed with risk assessment and audit documentation

•    Proactively manage client expectation

•    Coordinate with client vendors for normal BAU activities.

•    Escalate / flag issues appropriately

Competencies/Skill set requirements

•    In depth understanding Mortgage servicing across research services, account updates, payments & Payoffs, default management

•    Good team & process management skills

•    Good MS Excel skills

•    General management skills

Preferred personal attributes

•    Interpersonal effectiveness

•    Result orientation

•    Customer orientation

•    Analytical thinking

•    Self-motivated

Knowledge/Experience requisite

•    8 - 10 years of experience

•    Team management experience.

**PAN and DOB are required to create an employee profile in the database.**