Job Description: Team Member – International Voice Collections

Company: TCS
Job Code: 396519
Location: Gurgaon
Work Mode: 100% Work From Office (WFO)
Shift: Night Shift (Applicable by Default)
Joining Requirement: Immediate Joiners Preferred

Job Summary

TCS is hiring Team Members for its International Collections Process in Gurgaon. Candidates must have prior international voice experience in B2B or B2C collections. The role involves following up on overdue invoices, handling payment and account-related queries, resolving disputes, coordinating with internal teams, processing payment applications, and performing basic Excel-based reporting and analysis.

Key Responsibilities

• Contact customers regarding overdue invoices and follow up on assigned collection buckets.

• Perform account maintenance activities as required.

• Handle account and payment-related queries received from the Accounts Payable (AP) team.

• Coordinate with internal teams, including Billing, Originations, and other relevant stakeholders.

• Process payment applications accurately and within defined timelines.

• Handle invoice and payment disputes and work toward timely resolution.

• Perform invoice reconciliation activities, including:

  • Pre-bills

  • Credit rebills

  • Invoice splitting

  • Purchase Order (PO) changes

  • Invoice adjustments

• Prepare and maintain basic Excel-based reports and analysis for assigned inventory.

• Complete daily task lists and other regular TCS operational activities.

Eligibility Criteria

• Prior experience in an international voice process, preferably in B2B/B2C Collections.

• Good verbal and written English communication skills.

• Comfortable working in a 100% onsite setup in Gurgaon.

• Willingness to work night shifts, applicable by default.

• Immediate joiners preferred.

Preferred Skills

• International Voice Collections

• B2B/B2C Collections

• Accounts Receivable (AR)

• Invoice Follow-up and Payment Collections

• Payment Application

• Account Maintenance

• Invoice Reconciliation

• Dispute Management and Resolution

• Accounts Payable (AP) Query Handling

• Basic MS Excel and Reporting

• Stakeholder Coordination

• Problem-Solving and Attention to Detail

Work Requirements

• Work Location: Gurgaon

• Work Setup: 100% WFO

• Shift: Night Shift

• Joining: Immediate joiners preferred