Role/Skill: Team Lead-SCM

Location: Bangalore

Required Skills: Sales Order Management

Experience: 6-8 years

Band: BPO 3/4

Responsibility of / Expectations from the Role​

1. Monitor performance & drive internal reviews with team
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3. Delivery, quality and exception handling should be monitored
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5. Ownership of KPI’s to ensure that the day-to-day deliverables are being met
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7. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction
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9. Managing the client Relationship
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11. Team Handling and Motivation
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13. Escalation and resolution handling
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Must-Have** (Ideally should not be more than 3-5)

1. 
   
2. Sales Order Management Customer Focus
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Good to have

1. 
   
2. Good SCM domain knowledge
3. 
   

To check on “Must-have” skills, screening questions, if any:​

1. Do you possess better understanding of Supply Chain functions?
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3. Do you proficient in Order Entry process?
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5. Do you have any Team handling experience?
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7. Any Experience of leading in Sales Order management process?
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9. What KPIs do you track for a Sales Order management team?
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11. How do you analyze error trends and define corrective actions?
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13. What steps would you take to eliminate recurring unclean orders?
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15. How do you upskill a new joiner in order management?
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17. How do you plan staffing during month‑end / quarter‑end?
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19. How do you handle repeated quality misses despite coaching?
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21. How do you handle repeated quality misses despite coaching?
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23. How do you convert metrics into actionable improvement plans?
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25. How do you present bad performance numbers to leadership or clients?
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27. How do you ensure GDPR / data privacy compliance in daily operations?
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29. Explain a process improvement initiative you led and its impact.