Hiring: Senior Executive – India & Global HRO Benefits and Claims Processing

Location: Mumbai
Experience: 5–10 Years
Work Mode: Work From Office (Mandatory)
Shift: Rotational / 24×7 Global Operations

About the Role

We are hiring an experienced Senior Executive for India and Global HR Benefits & Claims Processing.

The candidate should have hands-on experience in employee benefits claims adjudication, reimbursement processing, documentation validation and international claims operations.

The role involves processing claims across India, Europe, Southeast Asia, the Middle East and other global regions while maintaining accuracy, compliance and service delivery standards.

Key Responsibilities

1. Process and adjudicate employee benefits and reimbursement claims, including gym reimbursement, vaccination, wellbeing benefits, school reimbursement and salary advance claims.

2. Review and validate claim documents, eligibility, supporting records and policy compliance.

3. Identify discrepancies, investigate exceptions and ensure timely claims resolution.

4. Coordinate with global stakeholders, internal teams, vendors and claimants to resolve queries.

5. Maintain claims processing accuracy while consistently meeting defined SLAs and KPIs.

6. Ensure adherence to organizational policies, regional requirements and claims processing guidelines.

7. Support process improvement initiatives to enhance efficiency, quality and turnaround time.

8. Maintain accurate records and handle claims-related communications professionally.

Mandatory Requirements

• 5–10 years of overall relevant experience, including substantial hands-on HR benefits and claims processing experience.

• Experience in India and/or international employee benefits claims processing and adjudication.

• Strong understanding of reimbursement claims, employee advances and benefits eligibility.

• Experience validating claim documentation and resolving discrepancies.

• Excellent written and verbal English communication.

• Strong attention to detail and analytical skills.

• Experience coordinating with global stakeholders.

• Working knowledge of SLA and KPI management.

• Graduation with specialization in Human Resources.

Language Requirement

Italian language proficiency (written and verbal) is listed as a key skill in the requirement.

Preferred Skills

• Experience using Darwin and Workday.

• Knowledge of ServiceNow (SNOW) or similar ticket management platforms.

• Exposure to claims processing across India, Europe, Southeast Asia and the Middle East.

Working Conditions

• Mandatory Work From Office in Mumbai.

• Rotational shifts based on regional coverage requirements within a 24×7 service delivery environment.

• Flexibility to work extended hours when required to meet business deadlines.

Important Eligibility Conditions

• Former TCS employees are not eligible.

• PAN and Date of Birth are required for candidate profile creation during recruitment.

Candidates with relevant HR Benefits and Claims Processing experience are encouraged to apply with their updated resumes.