Purchase Order Processing Lead

Location: Kolkata
Experience: 5–11 Years
Salary: ₹11–17 LPA
Band: BPO 4/5

Job Summary

We are seeking an experienced Purchase Order Processing Lead to manage end-to-end Purchase-to-Pay (P2P) operations, ensuring accurate, compliant, and timely purchase order processing. The role involves leading a team, driving process improvements, managing stakeholder relationships, and ensuring adherence to service levels and procurement controls.

Key Responsibilities

Team & Operations Management

• Lead and manage the Purchase Order Processing team.

• Ensure timely and accurate PO creation, modification, and closure in accordance with SLAs.

• Monitor productivity, quality, and operational performance metrics.

• Drive operational excellence and continuous improvement initiatives.

Process Governance & Compliance

• Own and govern Purchase-to-Pay (P2P) processes.

• Establish and maintain SOPs, process controls, and compliance frameworks.

• Support internal and external audits and ensure adherence to procurement policies.

• Ensure process compliance and risk mitigation across operations.

Stakeholder & Client Management

• Act as the primary point of contact for clients and business stakeholders.

• Handle escalations independently and provide timely resolutions.

• Collaborate with Procurement, Finance, Accounts Payable, and Business teams to ensure smooth operations.

• Conduct stakeholder discussions and escalation management calls.

Process Improvement

• Perform Root Cause Analysis (RCA) for recurring issues and process exceptions.

• Implement corrective and preventive actions to improve process performance.

• Drive automation, standardization, and optimization initiatives to enhance efficiency and reduce cycle times.

Required Skills & Qualifications

• 5–11 years of experience in Procurement, P2P, or Purchase Order Processing.

• Strong understanding of Purchase-to-Pay processes and procurement operations.

• Experience working with ERP systems such as SAP or JDE.

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• Proficiency in MS Excel, Word, and PowerPoint.

• Ability to work independently and manage multiple priorities.

• Experience handling client-facing interactions and escalations.

• Strong documentation and knowledge-sharing skills.

• High level of accountability and ownership.

Additional Requirements

• Must be comfortable working in ANZ shifts (starting around 4–5 AM).

• Flexibility in working hours is required.

• Five days work from office is mandatory.

• Positive attitude and willingness to support business requirements.

Important Notes

• Ex-TCS employees are not eligible to apply.

• PAN Card and Date of Birth (DOB) are mandatory for profile creation.

• Questionnaire Link: https://myglit.com/lateral/cref/3701678385

• Filling out the questionnaire is mandatory. Profiles without a completed questionnaire will not be considered for further processing.