We are seeking an experienced Delivery Manager – HRO (German) to lead end-to-end HR service delivery within a global Hire-to-Retire (HRO) environment. The ideal candidate will possess strong HR operations expertise, service delivery management experience, and advanced German language proficiency to effectively engage with German-speaking clients and stakeholders.

This role requires a strategic leader who can drive operational excellence, stakeholder satisfaction, process optimization, and continuous improvement while managing global delivery operations

 Location: Bangalore (Whitefield)
Experience: 9–14 Years
Salary: Up to 16–17 LPA
Shift: Central European Timings

Key Responsibilities

• Lead end-to-end HR service delivery for assigned client accounts and ensure seamless operational execution.

• Drive SLA/KPI adherence and maintain high levels of service quality and customer satisfaction.

• Establish and manage operational governance, service reviews, reporting, risk management, and issue resolution.

• Serve as the primary escalation point for service delivery-related concerns and ensure timely resolution through root cause analysis and corrective actions.

• Collaborate with global teams and stakeholders to deliver unified HR services across multiple geographies.

• Manage transitions, stabilization activities, process improvements, and automation initiatives.

• Drive continuous service improvement and identify opportunities for productivity enhancement and cost optimization.

• Partner with internal teams including Operations, HR, Finance, Security, and Vendors to ensure smooth service delivery.

• Ensure compliance with organizational standards, policies, and audit requirements.

• Build and maintain strong client relationships while ensuring alignment with business objectives.

Required Qualifications

• Graduate or Postgraduate degree (Mandatory).

• 9–14 years of experience in HR Operations, Service Delivery Management, or Shared Services environments.

• Strong experience managing client relationships and service delivery operations.

• Proven expertise in SLA management, operational governance, stakeholder management, and process improvement.

• Excellent communication and presentation skills.

• Strong analytical, planning, organizational, and problem-solving abilities.

• Ability to manage complex delivery environments and lead high-performing teams.

German Language Requirement

• Mandatory German language proficiency at B2 level or above.

• Strong written and verbal communication skills in German and English.

• Candidates must clearly mention German language proficiency/certification on their CV.

Preferred Qualifications

• Lean, Six Sigma, PMP, or Prince2 certification.

• Experience supporting German or European HR operations.

• Experience working in Global Capability Centers (GCC), Shared Services, or Outsourcing environments.

• Strong understanding of HR service delivery models and Hire-to-Retire processes.

Behavioral Competencies

• Strong leadership and people management skills.

• Customer-centric approach with a strong service mindset.

• Excellent decision-making and problem-solving capabilities.

• Ability to work in a fast-paced global environment.

• High cultural awareness and adaptability.

• Continuous improvement and innovation mindset.

Important Eligibility Criteria

• Graduation is mandatory.

• German language proficiency (B2 or above) is mandatory.

• Candidates without German language skills mentioned on their resume will not be considered.

• PAN Card and Date of Birth details are required for profile creation.

• Former and/or current TCS/Tata employees are not eligible to apply.