Grade: BPOS 1 / 2 / 3

Experience Required: 6 months to 2 years

Certification Requirement: Mandatory before Go Live – Google Workspace Administrator Certification
Location- Chennai 

**Notice period should be up to 30 days only**

Job Summary:

We are hiring for the role of TSR / Agent – Tech Support for Chennai. The candidate will be responsible for handling customer support queries through phone, email, and chat, diagnosing and resolving technical issues, tracking cases, and ensuring high service quality and customer satisfaction. The role also requires familiarity with support tools, troubleshooting processes, and Google Workspace products.

**Ex- TCS & Past Applicants are ineligible**  

Key Responsibilities

Respond to customer support queries through phone, email, and chat

Diagnose, resolve, and track customer issues efficiently

Maintain response and resolution speed as defined by Service Level Objectives (SLOs)

Ensure high customer satisfaction scores and follow quality standards in 90% of cases

Use the existing knowledge base to provide customer-facing root cause assessment

Deliver effective customer-facing technical support and issue resolution


Mandatory Skills

Good communication skills (verbal and written)

Good typing speed (minimum 60 to 80 WPM)

Troubleshooting experience in diagnosing and resolving complex issues using SOP documents

Familiarity with support methodologies, case lifecycles, and analytical problem-solving

Knowledge of any ticketing tool

Basic ITIL knowledge

Good to Have:
6+ months of experience in Infrastructure, Storage, or Service Desk


Knowledge of and hands-on experience with Google products, such as:

Gmail

Calendar

Meet

Drive

Docs

Sheets

Slides

Gemini app

Notebook LLM

Keep

Sites

Forms

AppSheet

Google Workspace Administrator Certification will be a strong advantage


Preferred Candidate Profile:
Candidate with 6 months to 2 years of relevant technical support or service desk experience

Comfortable handling customer-facing technical support across multiple channels

Strong issue-analysis and resolution capability

Able to work in an SLA-driven support environment

**PAN and DOB are required for profile creation**