We are hiring a Procure to Pay (P2P) Support & Dispute Management Analyst to support supplier-facing P2P operations, invoice dispute resolution, e-Invoicing support, and Accounts Payable processes. The ideal candidate should have experience in P2P operations, supplier query management, invoice validation, dispute resolution, and ERP platforms such as SAP, Coupa, Ariba, or Oracle.

The role serves as a key interface between Suppliers, Accounts Payable, Procurement, and Business teams to ensure timely invoice processing, dispute closure, and adherence to service level agreements.

Location: Bangalore

Experience: 1–5 Years

Salary: 6–7 LPA

Key Responsibilities

• Provide first-level and second-level support for supplier invoice and payment-related queries.

• Manage supplier inquiries through email, ticketing systems, and P2P platforms.

• Resolve invoice disputes including pricing mismatches, tax errors, duplicate invoices, quantity variances, and missing references.

• Coordinate with Procurement, AP, and Business teams for dispute resolution.

• Track dispute aging and ensure closure within SLA timelines.

• Support supplier onboarding and e-Invoicing adoption initiatives.

• Assist suppliers with invoice submissions, status tracking, and rejection management.

• Support bulk invoice upload activities and data validation.

• Maintain accurate documentation and reporting.

• Drive customer satisfaction, First Touch Resolution (FTR), and process excellence.

Required Skills

• Procure to Pay (P2P)

• Accounts Payable

• Invoice Processing

• Invoice Dispute Management

• Supplier Query Resolution

• e-Invoicing

• SAP AP

• Coupa

• Ariba

• Oracle iSupplier

• Excel Reporting & Reconciliation

• SLA Management

• Vendor Management

• Problem Solving

• Analytical Thinking

Preferred Qualifications

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related field.

• Experience in Shared Services, BPO, Finance Operations, or Accounts Payable environment.

• Exposure to ERP-based P2P systems.

Important Note

• Ex-TCS employees are not eligible to apply.

• PAN Number and Date of Birth (DOB) are mandatory for profile creation.