OTC Analyst – Billing & Cash Applications

Location: Chennai
Experience: 3–8 Years
Education: Minimum 15 years of regular, full-time education (10+2+3)

Job Summary

We are looking for an OTC (Order-to-Cash) Analyst to manage billing, customer invoicing, cash application, collections support, and accounts receivable activities. The role will work closely with Finance, Sales, Customer Service, and Treasury teams to ensure accurate customer payments, timely billing, effective dispute resolution, and improved cash flow.

Education & Qualifications

• Minimum 15 years of regular, full-time education (10+2+3).

• Bachelor's degree in Finance, Accounting, Commerce, or a related field.

• 3–8 years of relevant experience in OTC, Accounts Receivable, Billing, Cash Applications, or related finance operations.

Must-Have Skills

• Strong knowledge of Order-to-Cash (OTC) processes.

• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or NetSuite.

• Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and Power Query.

• Strong analytical and problem-solving abilities.

• Knowledge of Billing, Cash Applications, and Accounts Receivable.

• Good understanding of customer payment processing and reconciliation.

• Strong communication and stakeholder management skills.

Key Responsibilities

• Manage end-to-end billing and customer invoicing activities.

• Process and apply customer payments accurately and within defined timelines.

• Support Accounts Receivable activities and collections processes.

• Investigate and resolve customer billing and payment-related disputes.

• Maintain accurate customer account records and ensure timely reconciliation.

• Work with Finance, Sales, Customer Service, and Treasury teams to resolve customer issues.

• Monitor unapplied cash and support timely clearance of outstanding items.

• Assist in reducing aged receivables and improving collection effectiveness.

• Prepare reports and perform analysis using advanced Excel.

• Support month-end closing activities and ensure timely completion of OTC processes.

• Maintain compliance with financial controls, policies, and procedures.

• Identify opportunities for process improvement and automation.

• Ensure accuracy, productivity, and adherence to defined process metrics and SLAs.

Key Performance Areas

• Billing accuracy

• Cash application accuracy and timeliness

• Unapplied cash reduction

• Reduction in aged receivables

• Collection effectiveness

• Month-end close timeliness

• Customer dispute resolution turnaround time

Good to Have

• Knowledge of cash management and banking processes.

• Experience in a shared services / Global Business Services (GBS) environment.

• Understanding of financial controls and compliance requirements.

• Continuous improvement and automation experience.

• Strong stakeholder management skills.

Core Process Areas

• Billing

• Cash Applications

• Accounts Receivable Support

• Reporting & Controls

• Collections Support

Important Note

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required for profile creation.