Location: Mumbai

Experience: 1–4 Years
Work Mode: Work From Office
Shift: Rotational / Night Shift

JOB SUMMARY

We are looking for a Mandarin Supplier Enablement Specialist to support end-to-end supplier onboarding and enablement activities across procurement platforms. The role involves communicating with suppliers in Mandarin, assisting with registration and compliance requirements, resolving onboarding-related issues, and coordinating with internal teams to ensure timely supplier activation.

EDUCATIONAL QUALIFICATION

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

KEY SKILLS

• Mandarin Language Proficiency
• Mandarin Reading & Comprehension
• Mandarin Written Communication
• Mandarin Verbal Communication
• Supplier Enablement
• Supplier Onboarding
• Supply Chain Operations
• Procurement Operations
• Supplier Registration
• Supplier Profile Management
• Supplier Data Validation
• Compliance Verification
• Procurement Platforms
• SAP Ariba
• Coupa
• Oracle Procurement
• Invoice Processing
• Ticketing Systems
• Email Support
• Non-Voice Support
• MS Office
• Data Management
• Customer Quality
• Productivity Management
• Problem Solving
• Stakeholder Management

KEY RESPONSIBILITIES

• Coordinate and execute end-to-end supplier onboarding activities across procurement platforms such as Ariba, Coupa, and Oracle.

• Communicate with suppliers to explain onboarding requirements, documentation needs, registration procedures, and system processes.

• Assist suppliers with registration, profile setup, documentation submission, and compliance verification.

• Ensure suppliers meet all business, regulatory, and system requirements before activation.

• Provide non-voice support to suppliers through ticketing systems, email, and digital channels.

• Troubleshoot supplier onboarding issues related to registration, invoice processing, and data validation.

• Collaborate with Procurement, Accounts Payable, Compliance, and other internal teams to resolve complex supplier queries.

• Track, monitor, and follow up on open supplier requests to ensure timely resolution.

• Maintain accurate supplier records and documentation within the onboarding system.

• Validate supplier information for completeness, accuracy, and compliance.

• Support periodic audits, reporting, and performance-tracking activities related to supplier enablement.

• Contribute to the development and maintenance of supplier enablement SOPs, workflows, and knowledge-base articles.

CANDIDATE REQUIREMENTS

• 1–4 years of relevant experience in supplier enablement, procurement operations, supply chain, shared services, or a related process.

• Strong Mandarin language proficiency with the ability to read, understand, and communicate process-related information effectively.

• Basic knowledge of supplier enablement and supply chain operations.

• Good understanding of customer quality and productivity expectations.

• Proficiency in MS Office.

• Candidate should be comfortable working in rotational/night shifts.

IMPORTANT ELIGIBILITY

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are mandatory for profile creation.