About Role

Build your career with a leading global technology and business services organization. We are hiring an experienced HR Operations Delivery Lead to oversee large-scale HR service delivery, payroll operations, workforce administration, and strategic transformation initiatives in a shared services/BPO environment.

Qualifications

• 10–15 years of experience in HR Operations, Payroll, Workforce Administration, or Shared Services/BPO

• Strong experience leading large teams, including Team Leads, SMEs, and Specialists

• Expertise in payroll operations, HR operations, workforce management, and service delivery

• Proven experience managing SLAs, KPIs, governance models, and operational excellence

• Strong client and vendor management with escalation handling experience

• Experience in process transformation, transitions, and continuous improvement initiatives

• Advanced reporting, MIS, data analysis, and dashboard management skills

• Lean/Six Sigma knowledge (Green Belt preferred)

• Strategic leadership, stakeholder management, and decision-making skills

Benefits

• Salary: Up to 17 LPA (based on experience)

• Work with one of the world's leading technology and consulting organizations

• Opportunity to lead enterprise-scale HR operations and transformation programs

• Career growth in a global shared services environment

Eligibility

• PAN and DOB are mandatory for profile creation

Apply now by sending your updated CV for review. Your profile should clearly reflect all the non-negotiable requirements listed above to be considered.