Gratitude India

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Manager – Domain Expert | Utilities

10 - 15 year(s)

India - Kolkata

100000 - 166667 Thousand p.m

Job Description

47 candidate(s) have already applied for this Job. Don't miss out. Apply now

Role: Manager -Customer Service

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Semi-Voice

Key Skills:

Automation
Change management
Handling Complaints
Root cause analysis
Stakeholder Management
Process Mapping
operations skills
Process Improvement
continuous improvement
billing process
compliance quality
5–8 Years or more relevant business & technical analysis experience in Payments.
Exceptional verbal and written communication skills
Utilities domain (Retail / Collections / Billing preferred)
Collections..
Strong knowledge of Australian and UK electricity and gas retail-market processes.
Minimum 5 years of relevant experience in electricity and/or gas utilities.

Hiring: Manager – Domain Expert | Utilities
Location: Kolkata
Experience: 10–15 Years
Band: BPO 5/6
CTC: Up to ₹20 LPA

Are you a Utilities Domain Expert with strong expertise in Electricity & Gas operations across Australian & UK retail markets? This could be your next opportunity!
Key Expertise: Meter-to-Cash / Customer-to-Cash
Customer lifecycle, metering, tariffs & billing
Payments, collections, complaints & exceptions
Process improvement, RCA, analytics & value creation
Automation, controls & transformation
Cross-functional stakeholder management
Experience: 8–10+ years in BPO/Shared Services/Operations/Transformation, including 5+ years in Utilities
Bachelor’s degree required | Lean Six Sigma preferred
Ex-TCS employees cannot apply.
PAN & DOB are mandatory for profile creation.
Interested? Apply through the questionnaire:
https://myglit.com/lateral/cref/d799ec83ec

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Piyush Rathi

Recruiter - Gratitude India

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Kolkata ,

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