WE ARE HIRING!

ITALIAN LANGUAGE CUSTOMER SERVICE ANALYST | 3–5 YEARS EXPERIENCE | GURUGRAM

Designation: Customer Service Analyst
Skill Required: Italian Language – P4
Qualifications: Any Graduation
Years of Experience: 3–5 years
Location: Gurugram

Work Shift: Rotational

WHAT WOULD YOU DO?

• The role requires an expert in the Italian language. OTC knowledge is an added advantage.
  
• Customer service involves providing assistance and support to customers before, during, and after a purchase or use of a product or service.
  
• It includes addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
  

ROLES AND RESPONSIBILITIES

• Analyze and solve lower-complexity problems.
  
• Interact daily with peers within management before updating supervisors.
  
• Have limited exposure to clients and/or management.
  
• Receive moderate-level instructions on daily work tasks and detailed instructions on new assignments.
  
• Make decisions that impact your own work and may impact the work of others.
  
• Work as an individual contributor within a team, with a focused scope of work.
  
• Work rotational shifts as required.