Job Description

We are looking for a results-driven Team Lead – P2P Quality to manage quality assurance and control activities across Accounts Payable operations. The role involves monitoring process performance, ensuring compliance with quality standards, identifying operational gaps, and implementing corrective actions to improve accuracy, efficiency, and service delivery.

Job Details

• Location: Pune

• Experience: 7–10 years

• Band: BPO 4/5

• Job Code: 437078

Required Skills and Qualifications

• Strong understanding of end-to-end Accounts Payable operations, covering invoice processing, helpdesk, payments, vendor master, and Travel & Expense (T&E).

• Experience in quality control, quality assurance, or process auditing.

• Good knowledge of finance and accounting processes.

• Understanding of Critical to Quality (CTQ) parameters, SOPs, compliance standards, SLAs, and KPIs.

• Proficiency in MS Office and Advanced Excel.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication and stakeholder management abilities.

• Ability to handle workplace conflicts constructively and proactively.

• A proactive approach to process improvement and operational excellence.

Preferred Qualifications

• B.Com, M.Com, or postgraduate degree in Finance or Accounting.

• Knowledge of ERP platforms, particularly SAP.

Key Responsibilities

• Manage quality control operations across the complete Accounts Payable process.

• Ensure compliance with established SOPs, policies, CTQs, and operational standards.

• Oversee daily quality audits and ensure findings are accurately documented and communicated.

• Analyze audit results, identify recurring errors, and implement corrective and preventive measures.

• Conduct Root Cause Analysis (RCA) and 5 Whys assessments to address quality issues.

• Ensure timely and accurate completion of team deliverables.

• Track and drive compliance with SLA, KPI, turnaround time, and accuracy targets.

• Prepare quality reports and communicate performance updates to internal and external stakeholders.

• Identify process inefficiencies and recommend improvement initiatives.

• Collaborate with operational teams to strengthen quality performance and ensure consistent service delivery.

Key Competencies

• Strong leadership and coordination skills.

• Excellent analytical and critical-thinking abilities.

• Effective communication and conflict-resolution skills.

• High attention to detail and accuracy.

• Ownership, accountability, and a continuous improvement mindset.

• Ability to work under pressure and meet operational deadlines.