TCS Hiring – International Voice Customer Service Role | Pune & Mumbai

TCS is hiring for an International Voice Customer Service role for Pune and Mumbai locations. The role is suitable for candidates with international customer service experience across Banking, Travel, Healthcare, Collections, Ecommerce, Telecom, or Technical Support domains.

Role: Customer Service Associate
Skill: International Voice
Hiring Grade: BPOZ, BPO1, BPO2, BPO3
Process: International Voice – Banking & Cards (US & Australia Process)
Salary: Up to 7 LPA CTC (for BPO 2)

Eligibility Criteria

• Graduate and above with minimum 1 year and maximum 12 years of relevant experience in the contact center industry

• Candidates with more than 12 years of experience may be considered on a case-to-case basis depending on experience, education, career gap, designation, and role managed

• HSC candidates must have minimum 18 months and maximum 10 years of relevant contact center experience

• International Voice experience is mandatory

• Experience in Banking, Travel, Healthcare, Collections, Ecommerce, Telecom, or Technical Services is preferred for Pune location

• Strong English communication with a neutral accent

• Good computer proficiency and accurate data-entry skills

• Flexible to work in a 24x7 environment aligned to US, UK, or Australian business hours

Key Responsibilities

• Handle customer interactions efficiently with zero availability time

• Ensure SLA adherence at individual and team levels

• Meet and exceed performance metrics and KPIs

• Focus on customer satisfaction, AHT, and overall customer experience

• Stay updated with process changes and updates

• Implement feedback and corrective actions to avoid repeat issues

Required Skills

• Excellent verbal and written communication

• Strong customer handling and listening skills

• Good analytical and technical understanding

• Ability to multitask effectively

• Flexible and adaptable to change

• Strong problem-solving and logical reasoning skills

Important Note

Candidates who are not currently based in Mumbai or Pune should be comfortable relocating to either location.

Questionnaire Link

Please fill out the below form to proceed further:
https://myglit.com/lateral/cref/e4f7feaec0

Note: Filling out this form is mandatory for the further recruitment process.