We are seeking a highly skilled and experienced HRO Analyst (Level 2 & 3) to join our team.
This role will be responsible for full ownership of HR processes and policy guidance, specifically in the management of disciplinary cases related to attendance issues, call avoidance, job abandonment, unauthorized settlement, and similar cases. The analyst will manage the entire lifecycle of HR disciplinary cases, providing comprehensive
guidance, documentation, and support to managers and employees, ensuring adherence to
company policies and legal standards.

Qualifications:
• Education:
o Bachelor’s degree in Human Resources, Sociology, Psychology, or a related field.
o Postgraduate qualifications in HR or a related field are highly desirable.
• Experience:
o 4-6 years of experience in front-line HR roles, with a strong focus on managing HR disciplinary cases.
o Proven experience in managing complex disciplinary cases from start to finish within a US HR environment.

• Skills:
o Excellent written and verbal communication skills.
o Strong empathy, listening, and probing skills.
o Ability to infer and analyze complex situations and data.
o Critical thinking, judgment, and reasoning abilities.
o Independent working capability, with the ability to manage multiple cases simultaneously.
o Familiarity with US labor laws and HR best practices related to disciplinary actions.

Key Competencies:
• Empathy & Emotional Intelligence: Ability to understand and relate to employee concerns while maintaining objectivity.
• Problem-Solving: Strong analytical skills to address complex HR issues and find effective solutions.
• Decision-Making: Confidence in making decisions based on careful analysis and judgment.
• Attention to Detail: Precision in documenting and managing cases to ensure compliance and consistency.
• Communication: Clear, professional, and persuasive communication skills, both in writing and verbally.
• Call taking: Should be able to take/make calls with the client and customers

Work Environment:
• Primarily office-based, with some potential for remote work depending on organizational policies.

Ex TCS Employees can’t apply
PAN and DOB are required for profile creation

​Key Responsibilities: