FIRST SOURCE 

 Job Title: Voice Process Collections - Night Shift (UK&US shift)

We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift. 

Salary- upto 35k , also depends on your last drawn salary!!

Responsibilities:

* Respond to customer inquiries and provide assistance via call in a timely and accurate manner

* Identify and escalate priority issues to the relevant team for resolution

* Maintain accurate and detailed records of customer interactions and transactions

* Identify and suggest process improvements to enhance customer satisfaction

* Stay up-to-date with product knowledge and process changes

* Ensure adherence to company policies and guidelines

Requirements:

* Excellent written and talking communication skills in English

* Strong attention to detail and accuracy

* Ability to multitask and handle multiple chats simultaneously

* Willingness to work in Night Shifts

Qualifications:

* Minimum educational qualification of a high school diploma or equivalent

* Basic computer knowledge and typing skills

* Ability to adapt and learn quickly

* Should have atleast 24 months of International BPO experience for SSC pass

* HSC pass with atleast 18 months of BPO experience 

* Graduates should have atleast 12 months if experience 

We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.