Group Lead – Employee Benefits Operations

Location: Pune, Maharashtra
Experience: 10–12 Years
Band: BPO 5
Salary: Up to ₹17 LPA
Job Code: 433870
Shift: 9:00 AM – 6:00 PM IST
Domain: Employee Benefits / Travel Claims & Reimbursements / Finance & Accounting Operations
Team Size: 25–40 Resources
Employment Type: Full-Time

Job Overview

We are looking for an experienced Group Lead – Employee Benefits Operations to lead employee benefits and travel claims processing operations for the India market. The role involves managing reimbursement claims, ensuring processing accuracy, maintaining service-level commitments, managing stakeholder relationships, and driving team performance.

The ideal candidate will have a strong background in Finance & Accounting (F&A) or Human Resources Operations (HRO), with hands-on experience in employee reimbursements, particularly travel claims, and a proven track record of managing teams of 25–40 resources.

Key Responsibilities

• Lead and manage the Employee Benefits Operations line of business, ensuring efficient and accurate claims processing.

• Review employee travel claims, reimbursements, and related transactions for correctness, completeness, and compliance with applicable policies.

• Oversee Accounts Payable (AP), Accounts Receivable (AR), reconciliation, and employee reimbursement activities as applicable.

• Act as the primary point of contact (SPOC) for stakeholders, responding to queries and providing timely operational updates.

• Lead, coach, and develop a team of 25–40 processors, ensuring productivity, quality, and performance targets are achieved.

• Monitor team performance against defined SLAs, KPIs, turnaround times, accuracy, and productivity metrics.

• Analyze claims data to identify trends, recurring errors, potential fraud indicators, process gaps, and improvement opportunities.

• Manage escalations and coordinate timely resolution of complex claims and stakeholder concerns.

• Prepare and publish operational dashboards and performance reports for leadership.

• Maintain accurate process documentation, standard operating procedures (SOPs), and audit-ready records.

• Drive cross-skilling, knowledge sharing, resource development, and succession planning within the team.

• Collaborate with Finance, HR, client stakeholders, and other support functions to resolve operational issues.

• Identify opportunities for process standardization, risk reduction, quality improvement, and operational efficiency.

• Ensure adherence to company policies, reimbursement guidelines, internal controls, and applicable compliance requirements.

Required Experience

• 10–12 years of overall experience in Finance & Accounting (F&A), HRO, Employee Benefits, or related operations.

• Minimum 3–4 years of managerial experience leading teams in an operations environment.

• Experience managing teams of approximately 25–40 resources.

• Strong experience in employee claims processing, travel reimbursements, and expense management, preferably for the India market.

• Experience in Accounts Payable (AP), Accounts Receivable (AR), and reconciliation processes.

• Proven experience in client management, stakeholder communication, escalation handling, and operational reporting.

• Demonstrated ability to manage SLAs, KPIs, quality, productivity, and turnaround times.

Required Skills

• Employee Benefits Operations

• Employee Travel Claims Processing

• Travel & Expense Reimbursements

• Finance & Accounting Operations

• Accounts Payable (AP)

• Accounts Receivable (AR)

• Account Reconciliation

• Team Leadership & People Management

• Client & Stakeholder Management

• SLA / KPI Management

• Claims Review & Quality Control

• Escalation Management

• Fraud Risk Identification

• Operational Reporting & MIS

• Process Documentation & SOP Management

• Continuous Process Improvement

Technical Skills

• MS Excel

• MS Office Suite

• SAP

• Reporting and dashboard preparation

• Claims processing and expense management systems

Educational Qualifications

• Commerce graduate or equivalent qualification.

• CA Inter qualification is required as specified in the hiring criteria.

• Strong understanding of accounting principles, reimbursement controls, and financial processes.

Key Competencies

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving abilities.

• Customer-centric approach and stakeholder orientation.

• Ability to work under pressure and meet strict timelines.

• Strong collaboration and team-management skills.

• High attention to detail and commitment to processing accuracy.

• Ability to identify operational risks and implement corrective actions.

Important Eligibility Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.

• Candidates should be comfortable working from Pune during the 9:00 AM–6:00 PM IST shift.

• Candidates must have relevant experience in employee benefits, travel claims, reimbursements, and F&A/HRO operations.