German Language (P4) – Customer Service Senior Analyst

• Handle customer inquiries and provide support before, during, and after the purchase or use of products and services.

• Communicate effectively with German-speaking customers through appropriate customer service channels.

• Analyse customer concerns and resolve increasingly complex issues.

• Ensure timely and accurate resolution of customer queries while maintaining high customer satisfaction.

• Build and maintain positive customer relationships through professional communication.

• Work independently with minimal supervision on daily tasks.

• Collaborate with internal teams, colleagues, clients, and management to ensure smooth operations.

• Make decisions related to assigned responsibilities and support overall team objectives.

• Take ownership of individual tasks and may oversee small work efforts or team activities.

• Work in rotational shifts as per business requirements.

Mandatory Skills

• German Language Proficiency – P4 (Mandatory)

• Customer Service

• Customer Query Resolution

• Verbal and Written Communication

• Problem-Solving

• Customer Relationship Management

Candidate Requirements

• Any graduate degree.

• 5–8 years of relevant customer service experience.

• Excellent command of the German language (P4 proficiency level).

• Strong communication and interpersonal skills in German and English.

• Ability to handle complex customer queries and resolve issues independently.

• Good analytical and problem-solving abilities.

• Flexibility to work in rotational shifts.

• German language proficiency will be verified through the applicable language assessment.

Preferred Notice Period: Up to 30 Days.