Contract Administrator – Senior Process Associate

Location: Mumbai, India

Experience: 2–6 Years

Band: BPO 2/3

Job Code: 438762

Department: Finance / Order-to-Cash (O2C) / Contract Management

Role Overview

The Contract Administrator will manage end-to-end contract administration and order management activities within the O2C process. Responsibilities include contract creation, validation, setup, maintenance, amendments, renewals, and activation in ERP systems.

The role also involves coordinating with clients and internal stakeholders to resolve discrepancies, obtain missing information, maintain accurate records, and ensure compliance with SLAs and quality standards.

Required Skills & Qualifications

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• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related field.
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• 2–6 years of relevant experience in Contract Administration, Order Management, O2C, or Accounts Receivable operations.
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• Hands-on experience in contract creation, validation, setup, maintenance, and amendments.
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• Understanding of customer master data, order booking, purchase order (PO) validation, and billing processes.
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• Experience working with ERP systems such as SAP or equivalent platforms.
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• Knowledge of contract terms, pricing, billing requirements, and supporting documentation.
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• Experience handling inbound/outbound calls, emails, and stakeholder follow-ups.
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• Proficiency in MS Excel and operational reporting.
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• Strong verbal and written communication skills.
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• Ability to manage high-volume transactions accurately and meet deadlines.
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Key Responsibilities

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• Manage contract creation, validation, amendments, renewals, and termination.
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• Maintain customer master data and contract records in ERP systems.
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• Validate purchase orders, pricing, order details, and billing information.
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• Coordinate with Finance, Sales, Operations, Commercial, and Accounts Receivable teams.
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• Follow up with clients for missing documents, approvals, and contractual information.
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• Perform quality checks to ensure data accuracy and contractual compliance.
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• Monitor pending contracts, open orders, processing status, and service tickets.
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• Prepare operational reports and ensure SLA and TAT adherence.
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• Identify process gaps, recurring errors, and improvement opportunities.
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Preferred Skills

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• Experience in end-to-end O2C operations, including Master Data, Order Management, Contracts, and Billing.
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• Exposure to Accounts Receivable, invoice processing, cash application, and reconciliation.
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• Knowledge of SAP, E-Automate, Salesforce (SFDC), ServiceNow (SNOW), or similar platforms.
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• Experience coordinating with international clients and stakeholders.
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• Understanding of SLA management, TAT tracking, quality checks, and process improvement.
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Important Hiring Requirements

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• Former TCS employees are not eligible to apply.
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• PAN and DOB are mandatory for profile creation.
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