Employee Data Governance Specialist (SME)

Location: Mumbai
Experience: 4–8 Years

Job Description

We are looking for an experienced Employee Data Governance Specialist (SME) to support HR operations for onshore employees with a strong focus on effectiveness, efficiency, data accuracy, and customer service. The role involves managing HR transactions, employee data and records, Workday workflows, ServiceNow cases, and reporting activities.

Key Responsibilities

• Manage end-to-end Hire-to-Retire HR transactions and Employee Data Management activities.

• Process HR lifecycle events, including promotions, personal data changes, separations, transfers, cost center changes, and compensation changes.

• Handle and resolve Workday workflows and ServiceNow cases efficiently.

• Manage Workday Inbox and filter activities.

• Validate employee data and records to maintain strong data hygiene and accuracy.

• Prepare and publish weekly and monthly reports.

• Support Workday reporting and data validation activities.

• Perform testing activities using the Workday Sandbox environment.

• Coordinate with stakeholders and resolve HR operations-related issues within defined timelines.

• Coach and support team members when required.

• Conduct effective training sessions and lead by example.

• Support pilot transitions, where required.

• Maintain confidentiality while managing sensitive employee information.

• Work independently, manage multiple tasks, and meet strict deadlines.

Required Skills & Experience

• 4–6 years of experience supporting US and Europe HRO verticals.

• Expert-level knowledge of Workday and ServiceNow.

• Strong experience in Hire-to-Retire processes, Employee Data Management, HR Administration, and Employee Lifecycle Events.

• Experience in processing HR transactions within relevant Workday modules.

• Knowledge of Workday Inbox and Filters Management.

• Experience in validating employee records and maintaining data accuracy.

• Strong communication, problem-solving, and resolution skills.

• Ability to multitask, work under pressure, and meet deadlines.

• Ability to coach team members and deliver effective training sessions.

Good to Have

• Experience in Workday Reporting.

• Knowledge of Workday Sandbox for testing.

• Experience in handling pilot transitions.

• Strong reporting and data validation skills.

Education

• Bachelor's degree in any discipline.

• Basic knowledge of MS Office applications.

Working Conditions

• Flexible to work in 24×7 shift timings.

• Work from Office – Mumbai.

• Willingness to work extended hours when required to meet business deadlines.

Important Note

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth are mandatory for profile creation.