JOB TITLE: Accounts Receivable (AR) Collections Associate

Location: Gurugram

Experience: 1–5 Years

Band: BPO 1

Salary: Up to 7 LPA

Job Code: 433173

Skill: AR Collections

Shift: UK Shifts primarily, but candidates should be comfortable working 24x7 shifts.

Role Purpose

Manage assigned customer accounts, drive timely collections, reduce aged receivables, and support cash flow objectives.

Must-Have Skills

- Follow up with customers on overdue invoices via email and calls.

- Manage aging accounts and secure payment commitments (PTPs).

- Investigate and resolve invoice disputes, deductions, and payment queries.

- Collaborate with Billing, Sales, and Cash Application teams to resolve issues.

- Maintain accurate collection notes and account documentation.

- Prepare collection reports and support DSO reduction initiatives.

Good-to-Have Skills

- Minimum 2+ years of experience in B2B Collections/Accounts Receivable.

Key Responsibilities

- Review and manage allocated Accounts Receivable (AR) portfolio.

- Follow up with customers through email and calls for outstanding invoices.

- Resolve payment delays, disputes, and billing-related issues with internal stakeholders.

- Maintain collection notes and update collection systems regularly.

- Escalate delinquent accounts as per collection strategy.

- Meet collection, aging, and productivity targets.

- Conduct account reconciliations and support month-end activities.

- Collaborate with Sales, Billing, and Dispute Management teams.

Required Skills

- 1 to 5 years of experience.

- Understanding of Order-to-Cash (O2C) and Accounts Receivable processes.

- Strong communication and negotiation skills.

- Good analytical and problem-solving abilities.

- Experience with ERP tools such as SAP, Oracle, JDE, or similar.

- Proficiency in Excel and reporting.

Qualifications

- Graduate in Commerce, Finance, Accounting, or related field.

- Experience in AR/Collections preferred.