Job Opportunity: Team Lead – P2P Quality

Company: TCS (Tata Consultancy Services)

Location: Pune, India

Experience: 7–10 Years

Band: BPO 4/5

Job Code: 437078

Job Description

TCS is looking for an experienced Team Lead – P2P Quality to oversee quality control operations within the Procure-to-Pay (P2P) process. The ideal candidate should have strong knowledge of Accounts Payable operations and experience driving quality, compliance, and process improvements.

Key Responsibilities

- Oversee end-to-end quality control operations across Accounts Payable, including invoice processing, help desk, payments, vendor master management, and travel and expense (T&E).

- Ensure compliance with quality standards, SOPs, company policies, and regulatory requirements.

- Monitor daily quality audits and share reports with internal and external stakeholders.

- Review audit findings, identify quality gaps, and recommend corrective and preventive actions.

- Prepare Root Cause Analysis (RCA) and 5 Whys reports to address recurring errors.

- Ensure the team meets service-level agreements (SLAs), key performance indicators (KPIs), turnaround times (TAT), and accuracy targets.

- Monitor team performance and ensure all deliverables are completed accurately and on time.

- Identify process gaps and recommend continuous improvement initiatives.

- Manage quality reporting and ensure consistent performance against daily, weekly, and monthly targets.

- Work closely with stakeholders to resolve issues and maintain smooth operations.

Required Skills and Qualifications

- Strong understanding of end-to-end Accounts Payable and P2P processes.

- Experience in quality management, auditing, and process improvement.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong communication and stakeholder management abilities.

- Ability to handle conflicts professionally and proactively.

- Knowledge of finance and accounting processes.

- Proficiency in MS Office and Advanced Excel.

- Familiarity with ERP systems, preferably SAP.

Preferred Qualifications

- B.Com, M.Com, or a postgraduate degree in Finance or Accounting.

- Experience working with finance and accounting operations.

- Previous experience in a P2P or Accounts Payable quality leadership role.

Important Note: Former TCS employees are not eligible to apply.