Role/Skill: Employee Data Governance Specialist-SME
Location: Mumbai
Experience: 4 to 8 years
Band: BPO 3
Job ID: 404386

EDG Specialist (SME)
This position will provide Human Resources support services to onshore employees with a high level of
effectiveness, efficiency, and a focus on customer service. The specialist will perform administrative,
transactional, and data/records management activities, including processing of Workflow, Service now
Cases and managing the Workday reports activities.
Knowledge & Experience
• Working Experience of 4-6 years for US and Europe HRO Verticals is a must.
• Expert level Knowledge of Workday and service now is a must
• Experience in Hire to retire HR transactions EDM, HR Admin, EE Life cycle events
• Good to have Workday reporting experience which involves validating the data/employee
records for data hygiene.
• Thorough Knowledge of processing Promotions, Personal data changes, Separation, cost center
changes, transfers , compensation changes in the Specific workday modules.
• Expert in Workday Inbox / filters management
• Knowledge of sandbox for workday testing
• Preparing and publishing weekly and monthly reports
• Ability to Work on a Deadline and handle pressure.
• Strong communication, problem solving and resolution skills.
• Must be able to multi-task, maintain confidentiality, work independently, and have good
organizational skills.
• Ability to coach the team in a time of need.
• Experience in handling pilot transition will be a good value addition.
• Ability to deliver effective training sessions.
• Ability to lead with example.

Formal Education & Certification
• Bachelor’s degree in any discipline
• Basic computer knowledge required (MS- Office Applications)

Working Conditions
• Flexible to work 24*7 shift timings
• Work from office (No work from home)
• Agile to extended work hours when needed to meet deadlines without prompting

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