Delivery Manager – Voice
8
- 12 year(s)
India -
Kolkata
100000
- 141667 Thousand p.m
Posted By: Piyush Rathi
Job Description
41 candidate(s) have already applied for this Job.
Don't miss out. Apply now
Role: Customer Delivery Manager
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills:
- Customer Service
- Quality Management System
- Root cause analysis
- Performance Management
- Financial Management
- Stakeholder Management
- people Management
- Workforce Management
- Operations Management
- Service Delivery Ops
- Resource Planning
- Process Improvement
- risk management,
- client management
- continuous improvement
- Customer experience management
- Good exposure in to escalation management
- SLA / KPI Management
- Team Management, SLA Management
- Compliance & Governance
- 6–10 years of managerial experience in international voice operations, with accountability for service delivery, large teams, and client-facing governance
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job
then report to us immediately at support@gratitudeindia.com.
Piyush Rathi
Recruiter - Gratitude India
Kolkata ,
Followers
Similar Jobs
16
- 18 year(s)
Confidential
Gratitude India
Bangalore
BPO
Account Manager
2
- 8 year(s)
50000
- 75000 Thousand p.m
Gratitude India
Chennai
BPO
Accounts Executive/Accountant
8
- 10 year(s)
80000
- 90000 Thousand p.m
Gratitude India
Kolkata
BPO
Account Manager
4
- 7 year(s)
50000
- 55000 Thousand p.m
Gratitude India
Pune
BPO
Account Manager
5
- 8 year(s)
80000
- 90000 Thousand p.m
Gratitude India
Hyderabad
BPO
Procurement Specialist
8
- 15 year(s)
Confidential
Gratitude India
Bangalore
BPO
Datawarehousing
7
- 15 year(s)
80000
- 87000 Thousand p.m
Gratitude India
Chennai
BPO
Account Manager