Job title :  Delivery Manager - Payroll

Job Description : 

The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations within an HRO environment, ensuring service excellence, compliance, operational efficiency, and client satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory and regulatory requirements.

The role involves payroll governance, SLA and KPI management, complex issue resolution, client and stakeholder management, audit readiness, process improvement, automation, and collaboration with HR, Finance, IT, vendors, and other business teams.

Experience : 7–10 Years

Location : Hyderabad, Telangana

Required Skills : 

1. US Payroll Processing & Statutory Compliance

2. Oracle HRMS & SAP SuccessFactors

3. Payroll Operations & HRO Delivery

4. Client & Stakeholder Management

5. SLA, KPI, Governance & Process Improvement

Key Responsibilities : 

• Lead end-to-end payroll service delivery across global HRO programs.

• Ensure adherence to SLAs, KPIs, and payroll governance frameworks.

• Manage US payroll statutory compliance, including tax filing, reporting, and deductions.

• Oversee the complete payroll processing lifecycle, including gross-to-net, reconciliations, and year-end activities.

• Utilize Oracle HRMS and SAP SuccessFactors for payroll execution and reporting.

• Handle escalations, complex payroll scenarios, and issue resolution.

• Drive automation, process improvements, and transformation initiatives.

• Engage with clients and stakeholders for governance meetings, service reviews, and reporting.

• Ensure payroll accuracy, audit readiness, and regulatory compliance.

• Collaborate with HR, Finance, IT, system support teams, vendors, and external partners.

• Monitor payroll accuracy, turnaround time, process efficiency, and other delivery KPIs.

• Support continuous improvement initiatives across payroll delivery.

Qualifications : 

• Graduate/Postgraduate degree in HR, Finance, or a related field.

• Payroll certifications such as CPP or FPC are preferred.

• Experience in US payroll processing and statutory compliance.

• Strong knowledge of payroll operations and HR processes.

• Experience handling client delivery and payroll operations at scale.

• Strong stakeholder and client management skills.

• Excellent analytical, problem-solving, and decision-making abilities.

• Strong leadership, ownership, accountability, and delivery focus.

• Ability to manage cross-functional teams.

• Good English communication skills.

Important Points : 

• Ex TCS Employees can't apply.

• PAN and DOB are required for profile creation.