Role: Delivery Manager - Payroll

Location: Hyderabad
Experience: 7 to 10 yrs
Band: BPO 6

Job Summary
The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations within an HRO environment, ensuring service excellence, compliance, and client satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory frameworks. This position plays a critical role in driving operational efficiency, governance, and continuous improvement initiatives across payroll delivery.

Key Responsibilities

• Lead end-to-end payroll service delivery across global HRO programs
• Ensure adherence to SLAs, KPIs, and payroll governance frameworks
• Manage US payroll statutory compliance including tax filing, reporting, and
  deductions
• Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end
  activities)
• Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and
  reporting
• Handle escalations, complex payroll scenarios, and issue resolution
• Drive automation, process improvements, and transformation initiatives
• Engage with clients and stakeholders for governance, service reviews, and reporting
• Ensure accuracy, audit readiness, and compliance with regulatory requirements
• Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

Requirement

• Graduate / Postgraduate in HR, Finance, or related field
• Payroll certifications (CPP, FPC) – preferred
•  Prior experience in handling client delivery and payroll operations on a scale
• Leadership mindset with ability to manage cross-functional team
• Tools & Systems
  Oracle HRMS (Payroll, HR modules)
  SAP SuccessFactors (Employee Central, Payroll)
  Reporting & analytics tools

• Stakeholder Interaction
• Clients and business stakeholders
  Payroll, HR, and Finance teams
  IT and system support teams
  Vendors and external partners
  Internal leadership and delivery teams