key skills

Mandarin

Proficient in the Mandarin language

Must be fluent in speaking both Mandarin and English

Customer Service

International voice Process

International BPO

Location

Mumbai

Kolkata

Role: Team Member – Voice requirement - Mandarin Language

Band: BPO 3 (upto 8 LPA)

Location: Mumbai / Kolkata

CANDIDATE SHOULD HAVE EXPERIENCE AS A CUSTOMER SERVICE REPRESENTTIVE (ENG + MAND) FOR ATLEAST 2 YEARS

Proficient in Mandarin Writing, Comprehension and Speaking skills as well and equivalent ability & capability in the English language as well; as this resource will be catering to the following channels of customer service:

1. Inbound Voice Queue

1. Email Queries received from the customer

1. Respond to the customer queries received in Mandarin (subject to the request from the customer to respond in Mandarin)